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SAJEDA SULTANA 

Dynamics 365 Lead / Architect  

Experienced IT professional with over 6+ years of expertise in designing and delivering Microsoft Dynamics 365 solutions, optimizing business processes, and managing the full software development lifecycle. Proficient in analysis, design, development, testing, and implementation of applications using Microsoft Power Platform and Dynamics 365. Dedicated to creating innovative and customized Dynamics 365 CE/Power Platform solutions that deliver measurable value and drive organizational success.  

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Examples of her recent work include the following:

  • Led development of donor management system with Dynamics 365 and Power Pages, creating a self-service portal for automated information updates, donation tracking, and receipt generation. Implemented real-time reporting and user-friendly interface, resulting in high adoption rates and improved operational efficiency while maintaining data security.

  • Developing AI chatbots using Dynamics 365 Copilot studio and Power Automate, automating user support and administrative tasks. Implemented intelligent conversation handling for improved response times and reduced manual intervention in routine processes.

  • Implementing a Dynamics 365 case management system with automated case creation and Email-to-Case functionality, utilizing Copilot Studio and Power Automate for enhanced efficiency. Implementation resulted in improved transparency, reduced manual effort, and significant time savings in donor case handling.

  • Developing a Flutter-based mobile application with Dataverse and Office 365 integration, enabling cross-platform accessibility and enhanced data management capabilities. Implementation resulted in improved user experience and operational efficiency through seamless system integration.

ORGANIZATIONAL EXPERIENCE 

Urban Food Alliance, USA
Sr. Dev Lead / Architect  

 

Rahma Foundation USA 
Sr. Microsoft Dynamics and Power Platform Developer     

EDUCATION

Bachelor of Science in Computer Science & Engineering  
Comilla University, Bangladesh – 2018  

 

Higher Secondary School Certificate  
BEPZA Public School & College – 2013  

 

Secondary School Certificate  

Kharia Nobarun High School – 2011  

LEADERSHIP

  • Mentored junior developers in Power Platform projects, improving team performance.  

  • Delivered training sessions on Dynamics 365 and Power Platform solutions to end users and stakeholders.  

Microsoft Certification

  • Power Platform Fundamentals - Credential ID: 994329775  

  • Power Platform App Maker Associate - Credential ID: 994329775  

  • Microsoft Dynamics 365 Fundamental Certifications   - Credential ID: 628478452498  

  •  Dynamics 365 Sales Functional Consultant Associate - Credential ID: 953C3A19CC713696  

  • Dynamics 365 Customer Service Functional Consultant Associate - Credential ID: DED1A488AED14873  

  • Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate Certification - Credential ID: 519084AD544943CC  

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Urban Food Alliance

Together, we can help feed those who are homeless, needy & hungry and work towards long-term solutions to escape food insecurity.

#Feed the homeless 

Office: 3201 NJ 27, Franklin Park, NJ

Email: contactus@urbanfoodalliance.org

Phone: 646 - 275 - 0210

Registered Charity: 83-2603443501 (C)(3)

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