Customer Dynamics Training
Course Overview
Microsoft Dynamics 365 for Customer Service provides organizations with a pathway to achieve customer success. By utilizing tools like automatic case creation and queue management, you can optimize your time and focus on engaging directly with customers, thereby making a more meaningful impact.
What You'll Learn
Module 1: Case Management
Discover the fundamentals of case management in Dynamics 365 Customer Service, including creating and managing cases, utilizing queues, and implementing unified routing.
Module 2: Entitlements and SLAs
Master the creation and management of entitlements and service level agreements (SLAs) to ensure efficient and effective customer service delivery.
Module 3: Knowledge Management
Unlock the power of knowledge management solutions, learn to leverage knowledge articles for case resolution, and effectively manage SLAs.
Module 4: Customer Voice Surveys
Explore Dynamics 365 Customer Voice to create, distribute, and automate surveys, enhancing customer engagement and feedback collection.
Module 5: Service Scheduling
Optimize service scheduling with Dynamics 365 Customer Service Scheduling, including configuration and resource allocation.
Module 6: Customer Service Workspaces
Leverage customer service workspaces to boost agent productivity and streamline operations using app profile manager tools.
Module 7: Omnichannel Solutions
Implement Omnichannel for Dynamics 365 Customer Service to manage routing, deploy SMS channels and chat widgets, and develop smart assist solutions.
Module 8: Analytics and Insights
Harness AI-driven insights in Customer Service, create visualizations, and leverage analytics to enhance service delivery.
Module 9: Connected Customer Service
Utilize Connected Customer Service functionalities to effectively manage and register devices for seamless customer interactions.
Module 10: Power Platform Integration
Learn to create custom apps in Microsoft Power Platform tailored to your Customer Service solution and integrate Power Virtual Agents for enhanced customer interactions.
Embrace the Future Today There has never been a better time to equip yourself for the future. Our Customer Service in Dynamics 365 training offers you the knowledge, skills, and confidence to navigate and succeed in the rapidly evolving tech job market.
Register today and take the first step into the exciting world of technology. The future is waiting for you.
Payment Method
Price Before discount - $ 1599.00
Discount - 49%
Price After discount - $ 790.00
You save - $ 809.00
If you're experiencing any payment issues, please follow the instructional PDF.
Job Training Plan
Activities
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Homework: Self-study, review contents, watch, lecture recording, come with questions
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Lecture: Instructor-led class, review, Q& A, Real world examples
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Paired practice: Practice
Legend
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Outside class: HomeWork
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In class: Lecture
By striking a balance between homework-like activities outside your internship and absorbing lectures within the internship, you'll become a legendary intern. Your dedication to continuous learning, skill development, and active engagement will leave a remarkable impact on your internship experience and set the stage for a successful future career.
Advice
Internships are valuable learning experiences, so make the most of yours. Be proactive, ask questions, and seek feedback to grow professionally. Set clear goals, manage your time well, and maintain a positive attitude. Enjoy the journey and use this opportunity to gain valuable skills for your future career.
Our Instructors
Frequently asked questions
Real Stories of Success and Inspiration of Past Members
But don't just take our word for it. Here's what our past students have to say
"This High Paying Job Training Course gave me the confidence to put my best foot forward. I have a much better understanding of what it takes to succeed in the job search process." - Riham, NY
"I appreciated the personalized feedback and support from the coaches. They helped me identify my strengths and weaknesses and gave me specific recommendations for improvement." - Emily, mid-career professional
Enroll in our job search online course today and start your journey towards finding your dream job. Don't let job search struggles hold you back any longer.
With our help, you can turn your job search challenges into successes.